Application Support Engineer

Location: Colombo, Sri Lanka

Published on: 8th September 2022

Job Type: Full Time

Submit your application to careers@sasianet.com

[Please mention the post you are applying for in the subject line of the email.]

Incorporated in 1997, SasiaNet is an independent software services provider which specializes in developing business critical software products for the Financial Services industry.

Our local and international client base includes commercial banks, primary dealers of the Central Bank of Sri Lanka, investment / fund managers, financial institutes and entities engaged in factoring operations.

We are currently on the lookout for an Application Support Engineer to join our team.

The Role 

• Providing software application support.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of applications.
• Consulting with the software development team and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Establishing the root causes of application errors, and escalating serious concerns to software development teams.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients.

The Profile 

• A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
• Demonstrable experience as an application support engineer in a related field.
• Advanced knowledge of front-end and back-end programming languages, such as Java, Javascript, and Android.
• Ability to manage code migration, document configuration changes, and monitor performance.
• Exceptional ability to provide front-end support to clients.
• Advanced proficiency in determining the causes of application errors and repairing them.
• Ability to keep up with innovation in application design.
• Exceptional communication skills.

Note: You are expected to work from home utilizing your own devices. When required, you will have to visit office and client premises